About Heizen
Heizen builds custom AI-powered software for supply chain and operations teams. We work with US manufacturers, logistics businesses and consumer brands whose operational complexity extends beyond what their existing enterprise systems can handle.
Our approach brings AI-native engineers and experienced supply chain practitioners into the same delivery process. Domain expertise shapes what we build, from the decisions a system supports to the constraints it must respect.
The Opportunity
You’ll work directly with senior operations leaders and frontline teams to identify problems worth solving, then take ownership through a working AI pilot.
This is a hands-on role. You’ll lead customer discovery, shape the product direction and write the code that connects the solution to the customer’s operational systems. Your supply chain judgment will influence how the software behaves.
You’ll work alongside Heizen’s engineering and domain specialists, with meaningful responsibility for whether the solution delivers a measurable operational result.
What You’ll Own
- Customer discovery. Lead conversations with US enterprise buyers and operational teams. Map workflows, investigate bottlenecks and challenge assumptions to establish the underlying problem.
- Pilot scope and business case. Translate discovery into a focused solution, technical approach and delivery plan. Establish baseline measures and agree on success criteria with the customer.
- Hands-on AI development. Build working pilots using AI-native development tools. Develop the agents, backend services and interfaces needed to support the workflow. Review and debug the code you ship.
- Enterprise integrations. Connect ERP, WMS, TMS and other operational systems through APIs, databases or file exchanges. Resolve data-quality issues, entity mappings and access requirements.
- Reliable decision support. Ground AI workflows in operational data and business rules. Implement evaluations, permissions, human approvals and failure handling appropriate to the decisions being supported.
- Customer validation. Test with actual users, measure results and refine the solution. Document limitations and work with the delivery team to establish what is needed for broader deployment.
What You Bring
- Practical supply chain expertise. You have worked closely with planning, inventory, manufacturing, procurement or logistics. You understand how lead times, capacity constraints, variability and service targets influence operational decisions and working capital.
- Strong engineering ability. You have shipped software and can work confidently with APIs, SQL, data pipelines and application architecture. You can debug problems across system boundaries and take a pilot through integration and deployment.
- AI-native development experience. AI coding tools are part of your regular workflow. You have built applied AI systems and understand grounding, tool use, evaluation and the limitations of model reasoning. You take responsibility for the quality of AI-generated code.
- Product judgment. You can turn an ambiguous customer request into a useful first version. You can assess whether a problem calls for AI reasoning, deterministic logic, optimization or a change to the workflow.
- Enterprise customer experience. You have led discovery, technical presentations or delivery discussions with US enterprise customers. You can explain technical tradeoffs in operational terms and build credibility with senior stakeholders.
- Ownership through delivery. You stay close to the customer as the solution develops and address weaknesses exposed by real data or user feedback.
Experience That Would Help
Experience implementing or integrating SAP, Oracle, NetSuite, manufacturing platforms, WMS or TMS systems is valuable. Exposure to operations research, production scheduling, inventory optimization or simulation would also be useful.
Relevant backgrounds include forward deployed engineering, technical product, supply chain technology implementation or operations roles involving substantial software development. Demonstrated ability matters more than a particular degree or previous job title.
What Success Looks Like
Customers trust your understanding of their operation. Your pilots use credible data and fit the way teams work. You can demonstrate results against an agreed baseline and explain what needs to happen before a solution is deployed more broadly.
Working Arrangement
This role is remote within the United States. It involves collaboration with US customers and Heizen’s distributed team. Customer-site travel may be required for discovery, workflow observation and pilot implementation.
Compensation and Benefits
The anticipated annual base salary range is $100,000–$150,000 USD. Individual offers will reflect relevant experience, supply chain expertise, engineering capability and the scope of responsibility.
Employee stock options may be offered as part of the compensation package, subject to applicable approvals and plan terms. Any grant and vesting terms will be specified in the offer documentation.
Equal Opportunity and Accommodations
OpenGig Inc. considers qualified applicants without regard to characteristics protected by applicable law. We provide reasonable accommodations during the application and interview process in accordance with applicable law. To request an accommodation, contact hiring@heizen.work.